Open Letter to Kosher.com Customers
To our Valued Customers,
I was sorry to hear that some of your orders were delayed this week. As CEO, I pay close attention to how effectively we deliver products to you. Of course, as a rule, things run very smoothly here—even during the week prior to Rosh Hahsannah, one of our busiest times of the year—but I don’t ever like to hear that we might have disappointed a customer.
And so, I am reaching out to you, our customers; not to excuse any delays, but to let you know that we are working diligently here to serve you in the manner that you expect and deserve. We sincerely believe that every single order needs to arrive on time, every time.
The launch of our new website just last week and the great recognition we have recently garnered in the media, greatly increased our volume of orders. We appreciate the notice and the business, but we appreciate our customers above all. Going forward we have made adjustments to accommodate everyone; you should expect timely and efficient delivery on all your future orders.
Please accept my sincere apology for any inconvenience and frustration.
Best wishes for a happy, healthy and kosher New Year.
Sincerely,
Aaron Dobrinsky - CEO
Kosher.com
